Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Have good experience in Level 2 Production Support of Financial suite applications. Loading non-oracle data Converting into the Oracle Database using SQL*Loader. Databases: Oracle 11i/10g/9i/8i, MS Access, Microsoft SQL Server, IBM – DB2 Languages: SQL, PL/SQL, T-SQL, Database Utilities: TOAD (9.6.1/9.1/8.5/7.4/7.1), SQL*Plus, SQL Navigator (5.5/5.4), SQL*Loader, Oracle Developer 2000(Forms, Reports) Operating Systems: Windows XP/2000/Vista, Sun Solaris, Red Hat Linux 5.0 Applications: Remedy, Humming Bird – Exceed, Autosys 4.5, Putty, Borland Star Team, HP-QC, IBM – WebSphere, Microsoft Office IIS 6 version, RDBMS Tools: Oracle Enterprise Manager (OEM), RMAN, SQL*Plus, Toad 8.0, SQL*NET8 Assistant, SQL*Loader Oracle DB/Apps: 10g/11g Administration, General Ledger module in Financials Web Related: HTML, Javascript, Client: Confidential,Citizens Bank, RI July 2012 – Till date Role: Oracle Lead / L2 Production support Project: Online Banking (OLB) Team Size: 11. Extensive experience in Incident, Problem and IT Change management. Extensive experience on Info Security Policies and process through enterprise level. Requirements - 6-10 Years of experience in Application Development/Support with at least 2 years in L2 Production Support for investment banking domain - Broad Technical Knowledge (command line and scripting in UNIX environment) - Good DBMS concepts and SQL writing experience - ITIL processes knowledge: -----Incident Management -----Request Management -----Problem Management -----Release … Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes. Collect, validate and publish deployment tasks for my area prior to deployment activity. Proficient in data loading/extraction using SQL*Loader and utilities and tools. Worked on UNIX shell scripts to … Responsibilities shown on example resumes in this field include monitoring, alerting, and correcting routine and complex technical issues using Oracle, Ksh, and Perl; and creating Unix and Oracle tools to speed up the process of handling tickets. Eg: Fake Offer from Qatarairwaysgroups.com Role: L2 Production Support Role Description: The L2 Production Support would need to have at least 3 years of experience. Worked on Production Support, attending production calls, troubleshooting the application and resolving bugs. Working experience on AASTRA and Ericsson EPBX. Technical Support Resume Sample & Job Description [20 Tips] Technical Support Resume Sample & Job Description [20 Tips] Do you need help writing your tech support resume? Conducting sessions on Oracle SQL/PLSQL to Graduate entries in the organization. Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Loaded the data into database tables using SQL*loader from text and excel files. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs. Worked on Security solutions (SIEM) that enable organizations to detect, respond and prevent these threats by providing valuable context and visual insights to help you make faster and smarter security decisions. Installation and configuration of Splunk product at different environments. Good Understanding of configuration files, precedence and daily work exposure to Props.conf, transforms.conf, inputs.conf, outputs.conf and Setting up a forwarder information based on requirement. 1) What is production support? Drive complex deployments of Splunk dashboards and reports while working side by side with technical teams to solve their integration issues. Unix Production Support Specialists are responsible for the implementation and maintenance of Enterprise Network Management applications. 01/2016 - PRESENT. View Tips: Employers l Job Seekers: Resumes-India Employers! Client: Confidential,NJ Jan 2011 – Jul 2012 Role: Sr Oracle Developer. Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise. Modified and updated existing custom forms to adapt to new database schema. Continuous monitored of the alerts received through emails to check if all the application servers and web servers are up. Modified Reports to suit client requirements. Top 8 level 2 technical support resume samples 1. Provide training and supporting documentation for end users, Research products, methods, or tools, that may assist in enhancing work activity, Experience working with ServiceNow, Remedy and Heat for Incident tracking/ticketing systems. Provide technical expertise while actively participating in projects including requirements gathering, implementation, development, testing, and deployment. Being a team leader of Online Banking project, I have been handling a team of 11 across Onshore and Offshore managing knowledge transition from the client to Accenture. Independently identified opportunities to improve operational and other performance for Security, IT Operations and other clients. 8+ years' experience in UNIX, Shell Scripting, Cobol and PLSQL programming. Environment: Oracle8.0/8i, Developer 2000 (Forms 4.5, Reports 3.0), Designer 2000, Visual Basic 6.0, SQL * Loader, UNIX, Shell Scripting, Oracle Reports, ETL tool – Informatica Power Center 8.1. Creating and Managing Apps, Create user, role and Permissions to Knowledge objects. Analyzed security based events, risks and reporting instances. Experienced in data analysis for solving customer issues. Subject Matter Expert in Client data on boarding. Splunk Enterprise Deployments and enabled continuous integration on as part of configuration management. Do not pay any Money as any Fees to Anyone offering Job. Data Migration / Loading / Export / Import/SQL*Loader. Resumes of Production Support Analysts list Bachelor's degrees in Computer Science or a related field, as well as a minimum of two years of experience in IT production. Proficient in translating business requirements into logical, physical data models and ER Diagrams. Addressing the issues raised by the users and providing relevant information to them as needed. Apply to Technical Support Specialist, Production Specialist, Customer Specialist and more! Responsible for documenting the current architectural configurations and detailed data flow and Troubleshooting Guides for application support. Incident, problem and change management process to make team followed the guidelines, Cross track co-ordination and P1/P2 support, Application System Monitoring, Performance monitoring, DB monitoring and acknowledge escalations within defined SLA. Managed Indexer Clusters including security, hot and cold bucket management and retention policies. KANAGA ANTONY B.E in Computer Science & Engineering Chennai Mobile: +91-7010959240 Mail: Shrikanaga5@gmail.com. Search Production support l2 jobs. Extensively worked on creating the Confidential scripts and scheduling the Confidential jobs. Collaborated with project management team and HR team with the migration of Health Net legacy HR System to Centene's HR system, Ensure the safety of information systems assets and protect systems from unauthorized access, Apply best practice techniques in troubleshooting, testing, and quality assurance. © 2021 Hire IT People, Inc. Verify there is agreement between the line of business and testers that all items are ready to deploy. Writing Autosys Jobs to automate Unix Shell Scripts. Hands on development experience in customizing Splunk dashboards, visualizations, configurations, reports and search capabilities using customized Splunk queries. Identifying risks proactively and proposing solutions to resolve them. Proactively monitored Application Processes, Identified enhancements, root cause analysis for a bug and development requirements. Providing Weekly and Monthly incident trend reports to client manager and other dev managers, Conducting weekly incident/problem management calls with development team. Developed several custom Forms to interact with data tables and schema. Environment: Oracle 9i, Oracle Discoverer 4i/10g, PL/SQL, TOAD, SQL*Plus, Windows 2000 Professional. Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions. Free Resume Search. Interacting with the team members as needed for the successful completion of tasks assigned. Providing the end user communication for critical issues like service delays/disruption with ETAs. 230 L2 Production Support jobs available on Indeed.com. Expertise in creating and customizing Splunk applications, searches and dashboards as desired by IT teams and business. Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams. Experience: 13 yrs 8 mo Installation and implementation of several kind of visualizations to Splunk dashboards. Providing release management support as a primary release manager for contact center center and voice technology, tracking projects from entry into the release through deployment. Created SQL scripts for conversion of legacy data (including validations) and then load it into the tables. Provide new hire documentation and training for managers and above of the new processes with the integration of IMS to Access Central. Extensively involved in SQL tuning, debugging and fixing the codes/scripts. Taking cold & hot backups and recoveries for local databases. Managing indexes and cluster indexes, Splunk web framework, data model and pivot tables. Good experience in Splunk, WLST, Shell scripting to automate and monitor the environment routine tasks. Experience with Splunk Searching and Reporting modules, Knowledge Objects, Administration, Dashboards, Clustering and Forwarder Management. Effectively escalate to Level 3 in-house and 3rd party support teams as needed. Strong Experience working on Oracle Identity Access Manager, Sailpoint, CyberArk Identity Manger, Tivoli Access Manager, Unix Both local and VAS (Vintela Authentication Services), AD Active Directory, Access Recertification and SoD (Segregation of duties both human and system- application id access). Preparing, updating and uploading Knowledge Transfer documents in the project share point folders. An Excellent Team Player with good problem solving approach having strong communication, leadership skills and ability to work in a time-constrained and team-oriented environment. Confidential,NY Oct 2009 – Jan 2011 Role: Oracle Application Developer, Environment: Oracle 9i/10g, PL/SQL, TOAD, SQL*Plus, Windows NT, UNIX, Client: Confidential,Canada Jul 2006 – Sep 2009 Role: Oracle Developer. Working experience in rotational shifts and L1 and L2 Production support. (LAE Console, Splunk and Elastic servers), Experience in web based Application monitoring tools & reporting, Providing Quick solutions for critical service and high business impact incidents, Application SME on migrating entire project from Oracel to MongoDB, Troubleshoot, diagnose, and escalate customer issues as needed, Monitor & assign backlog incidents to team level2 and Level3, Escalation call backs from Theater ledas from Level1, Support and debug saas subscriptions (initial, Change, Renewal, Cancel), Work closely with War room for prioritizing the normalization issues, Support change management for any infra changes and test Prod system availability, Track ownership for Incident, problem, Change management, Troubleshooting and CA for open PBI's, Monthly call with Engineering team for PBI prioritizations, Review and deliver the quarterly /monthly metrics within given SLA, Documenting re occurring issues and their solutions and provide solutions for feature occurrence, Strictly following ITIL standards for Incident and Problem management and adhere the entire Team, Developing internal tools, utility to avoid major time spent in cross flow. Extensively worked as a Level2, Level3 Production Support Engineer to support 50+ financial applications in Fannie Mae & Freddie Mac. Alert! Delivered functional knowledge on banking sector and finance to the peers and other teams. Application Production Support Tech Analyst Resume Examples & Samples This role will suit a self-starter who is looking for a career in production support and takes pride in making difference to Support the business-critical processes and day to day production issues and challenges Provide support during User Acceptance Testing to Development team. 97 open jobs for Production support l2. Engaged in PRC calls with development team to track the status of the release. Boston, MA. Interface with the 1st line support and development team. Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels. Train/gain knowledge of internal tools and diagnostic methods specific to new/existing features in Guidewire's product suite. Certified Java Production Support specialist who is proficient in all of the past and current versions of Java applications. Actively played the role of Oracle developer for the clients Nortel Networks, General Dynamics Land Systems by handling the applications like Synch booker, Electronic Minute Booker, and Global Litigation Systems. Discuss with users and prioritize the issues (tickets) or enhancement for quarterly application releases. 133 L2 Application Support Specialist jobs available on Indeed.com. Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage. Daily system and application health checks are performed to ensure the smooth running of the application. Developed Splunk Dashboards, searches and reporting to support various internal clients in Security, IT Operations and Application Development. | Cookie policy, 6 + years of experience in System Analysis, Design and Development, Production Support, Maintenance. Improved search performance by configuring to search heads for all Indexes in production. Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills. Important Announcement . Apply to Urgent requirement For L2 Production Support Lead Job in Hale. Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model. Production support is the practice of supporting the IT systems/applications. Received many project specific awards for timely delivery and contribution to project specific activities. Splunk DB Connect 2.0 in search head cluster environments of Oracle. Tuning the SQL queries for performance improvement. Release of the components to the production system after high level verification. Involved in Installation, Administration and Configuration of Splunk Enterprise and integration with local legacy systems, Splunk DB Connect 2.0 in search head cluster environments of Oracle. Expert level skills in Oracle Development (. The job duties included on the Production Support Resume are – finding the root cause of the issue and solving technical issues quickly, developing solution or passing the issue to other engineering team members, participating in all stages of product development process including testing and designing, creating useful tools such as internal software; and preparing relevant technical documentation. Worked for getting data in managing Splunk apps. Responsibilities . Resume Database Access; Recruiter Login; Naukri RMS; Buy Resume Packages Online; Transition Services; Report a Problem; Recruiters from USA, call; Toll Free # 1866-557-3340 Recruit Now! Apply for L2 Production Support [61613] at Onward Select Enter your email to apply with your existing LinkedIn profile, or to create a new one. Receive and analyze application related faults and data related faults from first line support … Role: L2 Production Support Client Name: Fannie Mae Client Location: Reston, VA Remote or On-site: 100% remote Visa: Any Visa Duration: 12 Months Bill Rate: 48/hr on W2 Mode of Interview: Phone/WebEx Vendor Name: TEK or If Any: TEK. This Candidate will be responsible for the On-boarding of new clients and new/ additional users to client's e-commerce platforms - both internal and external. I was a Level 2 and 3 support Engineer during my career. Responsibilities listed on sample resumes of Production Support Analysts include ensuring stability of business-critical application processes and associated application infrastructure, and acting as the first line of support for production and business applications. Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, Coding, Unit-Testing, Integration testing, System testing, User acceptance testing. Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise. Maintained Splunk Environment with multiple indexers; managed and configured settings. Privacy policy Assist in enforcing company security policies and procedures, ensuring we met state and federal guidelines, Collaborated with IAM team for IMS integration with Access Central automating and centralizing new hire, termination, transfer process between Centeno and Health Net line of business, Participate in planning of migration of Lotus Notes to Outlook, Conduct technical training for Service Desk resulting in a more efficient triage and support of issues. Debugging the packages, functions, procedures and triggers. Objective : Over 9+ years of professional experience in Production Support with experience in L1/L2 support, Project Management, Change and release management, Incident and Problem Management areas and Application development. Co-ordination with various third party vendors during business impacting changes and deployments. Skilled Customer Engineer with 2+ years of extensive experience in the Telecom Field using Telecom Tools & Technologies. Monitoring the successful completion of the jobs daily which were scheduled for accurate flow of data from one application to another. Various types of charts, alerts settings, app creations, user and role access permissions. Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Attending calls with the Business and Offshore team on daily basis for Requirement clarifications and delivery Issues. Communicate workarounds to be followed to L1 and L2 till the issue/work order gets complete/resolve. Sending Weekly status reports to Onsite and Offshore leads. Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best … Involved in the replication of Meryl Lynch (ML) Oracle environment to CORP/UK Oracle and its successful execution to automate the jobs on both the environments. at Bangalore,Chennai,Hyderabad. Assisted in various projects related to Bay Dynamics and CASB and ingested Splunk into their environment. Setup and configuration of search head cluster with three search head nodes and managing the search head cluster with deployer. Scripts for Data Migration From Text files to Oracle. Building complex Structured Query Language (SQL) queries for the bank applications. Ability to work in teams and independently with minimal supervision to meet deadlines. Provided 24/7 on-call support for production, strong team player, good analytical skills. CAREER OBJECTIVE. Writing Unix Shell Scripts to automate backend jobs. Developed Splunk queries and dashboards targeted at understanding application performance and capacity analysis. Provide training on how to hire and manage Vendor Staff - Contingent Worker records within Workday. Participate in projects related to Projects and peripheral applications, as requested. Mentored junior resources in the project creating awareness on project specific applications and company standards. Provided 24/7 on-call support for production, strong team player, good analytical skills. Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities. Strong exposure to financial domain, Investment banking, Reference data strategies, domain knowledge of Client data on boarding, client reviews and KYC concepts. Knowledge on Parsing, Indexing, Searching concepts Hot, Warm, Cold, Frozen bucketing. Environment: Oracle (11i/10g), SQL Navigator (5.5), SQL Developer, SQL* plus, SQL* loader, TOAD 9.6.1, Excel (2003, 2007), IBM – Web sphere, SSH Thick Client and Putty. Involved in creation and updates of several.
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